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Processing Orders

Manage all your orders from one place—whether they come from your Artbase storefront, Etsy, or Gumroad. This guide covers the complete order workflow.

Order Dashboard​

Access orders from Orders in the Creator Hub.

The dashboard shows:

  • Recent orders (newest first)
  • Order status filters
  • Channel indicators
  • Quick actions

Understanding Orders​

Order Sources​

SourceIconDescription
Direct🏪Your Artbase storefront
Etsy🛒Synced from Etsy
Gumroad🎁Synced from Gumroad
Manual✏️Created by you

Order Statuses​

StatusMeaningNext Action
PendingAwaiting paymentWait for confirmation
ProcessingPaid, needs fulfillmentPack and ship
ShippedOn its wayTrack delivery
DeliveredCustomer receivedComplete
CancelledOrder cancelledRefund if needed
RefundedPayment returnedClosed

Order Workflow​

1. New Order Received​

When a new order comes in:

  • Push notification (if enabled)
  • Email notification
  • Dashboard updates
  • Order appears in "Processing" list

2. Review Order Details​

Click an order to see:

  • Customer information
  • Shipping address
  • Items ordered
  • Order total
  • Payment status

3. Prepare for Shipping​

  1. Gather ordered items
  2. Pack securely
  3. Print shipping label
  4. Note any special requests

4. Mark as Shipped​

  1. Open the order
  2. Click Mark Shipped
  3. Enter tracking info:
    • Carrier (USPS, UPS, FedEx, etc.)
    • Tracking number
    • Tracking URL (optional)
  4. Confirm

Customer automatically receives shipping notification with tracking.

5. Order Complete​

When delivered:

  • Status updates to "Delivered"
  • Order moves to completed list
  • Analytics updated

Quick Actions​

From Order List​

  • View: Open order details
  • Ship: Mark as shipped
  • Print: Print packing slip
  • Contact: Email customer

From Order Detail​

  • Mark Shipped: Add tracking
  • Print Label: Generate shipping label
  • Refund: Process refund
  • Cancel: Cancel order
  • Notes: Add internal notes

Filtering Orders​

By Status​

Quick filters:

  • All Orders
  • Processing (needs action)
  • Shipped
  • Delivered
  • Cancelled/Refunded

By Channel​

View orders from specific sources:

  • Direct sales only
  • Etsy only
  • Gumroad only
  • All channels

By Date​

  • Today
  • This week
  • This month
  • Custom range

Search by:

  • Order number
  • Customer name
  • Customer email
  • Product name

Order Details​

Customer Information​

  • Name
  • Email
  • Phone (if provided)
  • Customer history link

Shipping Address​

  • Full address
  • Country
  • Special instructions

Order Items​

For each item:

  • Product name
  • Variant (if applicable)
  • Quantity
  • Unit price
  • Line total

Financial Summary​

Subtotal:     $85.00
Shipping:     $8.50
Tax:          $7.25
─────────────────────
Total:        $100.75

Platform Fee: $1.70 (2% of subtotal)
Stripe Fee:   ~$3.22
─────────────────────
Net Revenue:  ~$95.83

Digital Orders​

For digital products:

  • Delivery is automatic
  • Customer receives download link
  • No shipping needed
  • Status auto-completes

You can:

  • Resend download link
  • View download history
  • Update files (customer re-notified)

Manual Orders​

Create orders for:

  • Phone/in-person sales
  • Custom arrangements
  • Wholesale orders

Creating Manual Order​

  1. Click Create Order
  2. Add customer info
  3. Add products
  4. Set payment status
  5. Save order

Bulk Operations​

Bulk Ship​

Ship multiple orders:

  1. Select orders (checkboxes)
  2. Click Bulk Actions → Mark Shipped
  3. Enter carrier (applies to all)
  4. Upload tracking CSV or enter manually
  5. Confirm

Export Orders​

Export for accounting:

  1. Filter to desired orders
  2. Click Export
  3. Choose format (CSV/Excel)
  4. Download file

Order Notifications​

Customer Notifications​

Automatic emails:

  • Order confirmation
  • Shipping notification (with tracking)
  • Delivery confirmation

Your Notifications​

Configure in Settings:

  • New order alerts
  • Daily digest
  • Push notifications

Best Practices​

Response Time​

  • Acknowledge orders within 24 hours
  • Ship within stated timeframe
  • Communicate delays proactively

Packaging​

  • Use appropriate protection
  • Include packing slip
  • Add thank you note
  • Consider branded materials

Communication​

  • Answer questions promptly
  • Provide tracking updates
  • Follow up after delivery

Next Steps​