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Managing Your Subscription

Control every aspect of your Artbase subscription—from updating payment methods to changing plans. All billing management is in one place.

Accessing Billing​

  1. Open Creator Hub
  2. Go to Settings → Billing
  3. View subscription status and options

Subscription Overview​

Current Status​

Your billing page shows:

  • Current plan name
  • Monthly/annual billing cycle
  • Next billing date
  • Current payment method
  • Founding Artist status (if applicable)

Quick Actions​

  • Upgrade plan
  • Change billing cycle
  • Update payment method
  • View invoices
  • Cancel subscription

Changing Plans​

Upgrading​

To upgrade your plan:

  1. Go to Settings → Billing
  2. Click Upgrade Plan
  3. Select new plan
  4. Confirm change

What happens:

  • New features available immediately
  • Prorated charge for remainder of billing period
  • Lower commission rate applies to new sales

Downgrading​

To downgrade your plan:

  1. Go to Settings → Billing
  2. Click Change Plan
  3. Select lower plan
  4. Confirm change

What happens:

  • Change takes effect at next renewal
  • Current features available until then
  • Review feature limitations before confirming

Plan Change Impacts​

ChangeImmediateAt Renewal
UpgradeProrated chargeNew rate
DowngradeNo chargeNew rate, limits apply
Annual to monthlyNo refundMonthly rate
Monthly to annualProrated chargeAnnual rate

Billing Cycles​

Monthly Billing​

  • Charged on same day each month
  • Flexibility to change plans
  • Cancel anytime

Annual Billing​

  • Save 2 months (17% discount)
  • One charge per year
  • Best for committed sellers

Switching Cycles​

Monthly to Annual:

  1. Go to Billing
  2. Click Switch to Annual
  3. Prorated credit applied
  4. Annual rate charged

Annual to Monthly:

  1. Go to Billing
  2. Click Switch to Monthly
  3. Change takes effect at renewal
  4. No refund for remaining annual period

Payment Methods​

Accepted Methods​

  • Credit cards (Visa, Mastercard, Amex)
  • Debit cards
  • Some regional payment methods

Adding Payment Method​

  1. Go to Billing → Payment Methods
  2. Click Add Payment Method
  3. Enter card details
  4. Save

Updating Payment Method​

  1. Go to Billing → Payment Methods
  2. Click Edit on existing method
  3. Update details
  4. Save changes

Removing Payment Method​

  1. Add new payment method first
  2. Set new method as default
  3. Remove old method

Failed Payments​

If payment fails:

  1. Email notification sent
  2. 3-day grace period
  3. Retry with updated method
  4. Account limited if unresolved

Invoices and History​

Viewing Invoices​

  1. Go to Billing → Invoices
  2. See all past invoices
  3. Click to view details
  4. Download PDF

Invoice Details​

Each invoice shows:

  • Invoice number
  • Billing period
  • Plan and features
  • Amount charged
  • Payment method
  • Status

Exporting History​

Export all billing history:

  1. Go to Invoices
  2. Click Export
  3. Choose date range
  4. Download CSV

Cancellation​

Before Canceling​

Consider:

  • Your products will be unavailable
  • Email list preserved but inaccessible
  • Customer data retained
  • Can reactivate anytime

How to Cancel​

  1. Go to Settings → Billing
  2. Click Cancel Subscription
  3. Tell us why (optional)
  4. Confirm cancellation

What Happens​

Immediately:

  • Marked for cancellation
  • Access continues until period ends

At period end:

  • Storefront goes offline
  • Can't send emails
  • Dashboard read-only
  • Data preserved for 90 days

Reactivating​

To reactivate:

  1. Log into Creator Hub
  2. Go to Billing
  3. Click Reactivate
  4. Choose plan
  5. Add payment method

Everything restored instantly.

Billing Issues​

Payment Failed​

  1. Check card details current
  2. Ensure sufficient funds
  3. Try different payment method
  4. Contact your bank if issues persist

Unexpected Charges​

Check for:

  • Annual renewal date
  • Plan upgrades
  • Add-on services
  • Failed payment retries

Contact support if charges seem wrong.

Refund Requests​

Refund policy:

  • Monthly: No refunds for partial months
  • Annual: Contact support within 14 days
  • Billing errors: Full refund

Billing Support​

For billing help:

Tax Information​

Sales Tax​

  • Applied based on your location
  • Included in displayed prices (some regions)
  • Itemized on invoices

Tax Exemption​

If tax exempt:

  1. Contact support
  2. Provide exemption certificate
  3. Tax removed from future invoices

Business Invoices​

Need VAT or business invoice:

  1. Billing → Business Info
  2. Enter business name
  3. Add tax ID
  4. Invoices updated automatically

Security​

Payment Security​

  • Payments processed by Stripe
  • PCI-DSS compliant
  • Card details never stored by Artbase
  • Encrypted transmission

Account Security​

Protect your billing:

  • Strong password
  • Two-factor authentication
  • Review login activity
  • Alert for billing changes

Multiple Organizations​

Separate Billing​

Each organization has separate:

  • Subscription
  • Payment method
  • Invoices
  • Billing settings

Managing Multiple​

Switch between organizations:

  1. Open organization switcher
  2. Select organization
  3. Go to Billing
  4. Manage that org's subscription

Next Steps​