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Frequently Asked Questions

Common questions about using and developing with Artbase Studio.

General Questions​

What is Artbase Studio?​

Artbase Studio is a platform for independent artists and creators to sell their work online. It provides:

  • Customizable storefront
  • Product management with variants
  • Multi-channel selling (Etsy, Gumroad)
  • Email marketing tools
  • Analytics dashboard
  • Mobile app for order management

How much does it cost?​

Artbase Studio offers several plans:

PlanMonthly PriceCommission
Free$010%
Starter$155%
Pro$393%
EnterpriseCustom0%

Founding Artists receive 0% commission for 2 years regardless of plan.

What payment methods are supported?​

All payments are processed through Stripe, supporting:

  • Credit/debit cards (Visa, Mastercard, Amex)
  • Apple Pay
  • Google Pay
  • Bank transfers (in supported countries)

Account & Billing​

How do I become a Founding Artist?​

Founding Artist status is granted to early adopters during specific promotional periods. Benefits include:

  • 0% platform commission for 2 years
  • Priority support
  • Early access to new features

Can I have multiple stores?​

Yes! You can create multiple organizations (stores) under one account. Each store is separate with its own:

  • Products and inventory
  • Customers and orders
  • Subscription plan
  • Channel connections

How do I cancel my subscription?​

  1. Go to Settings → Billing
  2. Click "Manage Subscription"
  3. Select "Cancel Plan"

Your store will remain active until the end of the billing period.

Products & Inventory​

How do I create product variants?​

  1. Open a product
  2. Click "Add Variant"
  3. Enter variant details (name, SKU, price, inventory)
  4. Save changes

Variants can have different prices, inventory counts, and images.

Can I sell digital products?​

Yes! When creating a product:

  1. Toggle "Digital Product"
  2. Upload the file
  3. Customers receive download link after purchase

How does inventory tracking work?​

Inventory is tracked at the variant level:

  • Available: Stock ready to sell
  • Reserved: Held for pending orders
  • Reorder Point: Triggers low stock alert

Enable "Continue selling when out of stock" to allow overselling.

Orders & Shipping​

How do I fulfill an order?​

  1. Go to Orders
  2. Select the order
  3. Click "Ship Order"
  4. Enter carrier and tracking number
  5. Customer receives shipping notification

Can I print shipping labels?​

Artbase Studio integrates with shipping providers. Connect your account in Settings → Shipping to print labels directly.

How do I handle refunds?​

  1. Open the order
  2. Click "Refund"
  3. Select full or partial refund
  4. Confirm in Stripe Dashboard

Refunds are processed through Stripe and typically take 5-10 business days.

Channels & Integrations​

How do I connect Etsy?​

  1. Go to Settings → Channels
  2. Click "Connect Etsy"
  3. Authorize Artbase Studio
  4. Select your shop
  5. Orders sync automatically

Will connecting channels duplicate my inventory?​

Channel orders sync to Artbase Studio, but inventory is not automatically synced back to channels. Use the inventory management features to keep stock levels consistent.

What data is synced from channels?​

From Etsy:

  • Orders and line items
  • Customer information
  • Transaction details

From Gumroad:

  • Sales data
  • Customer emails
  • License keys (for digital)

Email Marketing​

How do I import subscribers?​

  1. Go to Email → Subscribers
  2. Click "Import"
  3. Upload CSV with email column
  4. Map columns and import

Ensure you have consent to email imported subscribers.

What's the email sending limit?​

Limits depend on your plan:

PlanSubscribersSends/Month
Free5001,000
Starter2,50010,000
Pro10,000Unlimited
EnterpriseUnlimitedUnlimited

Can I use my own email domain?​

Yes! In Settings → Email:

  1. Add your domain
  2. Configure DNS records
  3. Verify ownership
  4. Set as default sender

Technical Questions​

What technologies does Artbase use?​

  • Frontend: Flutter (mobile), Next.js (web)
  • Backend: Supabase (PostgreSQL, Auth, Storage)
  • Payments: Stripe
  • Email: Resend
  • Hosting: Vercel (web), Railway (services)

Is there an API?​

Yes, Artbase Studio provides a REST API. See the API Reference for documentation.

Can I customize my storefront?​

Basic customization (logo, colors, banner) is available in the dashboard. For advanced customization, Pro and Enterprise plans offer:

  • Custom CSS
  • Custom domain
  • Theme modifications

How is my data protected?​

  • All data encrypted in transit (TLS) and at rest
  • Row-Level Security for data isolation
  • Regular backups with point-in-time recovery
  • SOC 2 compliant infrastructure (Supabase, Vercel)

Troubleshooting​

My orders aren't syncing from Etsy​

  1. Check that your Etsy connection is active
  2. Verify the sync service is running
  3. Re-authorize if tokens expired
  4. Check Settings → Channels for error messages

Emails are going to spam​

  1. Verify your sending domain
  2. Set up DKIM and SPF records
  3. Warm up your domain gradually
  4. Avoid spam trigger words

The mobile app is slow​

  1. Check your internet connection
  2. Update to the latest app version
  3. Clear app cache
  4. Re-login to refresh session

Contact Support​

Response times:

  • Free: 48 hours
  • Starter: 24 hours
  • Pro: 12 hours
  • Enterprise: 4 hours + dedicated support