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General FAQ

Common questions about the Artbase platform.

About Artbase​

What is Artbase Studio?​

Artbase Studio is a commerce platform designed specifically for independent artists. It provides:

  • Storefront: Your own branded online store
  • Gallery: Multi-artist marketplace for discovery
  • Creator Hub: Dashboard to manage everything

Who is Artbase for?​

Artbase is built for:

  • Independent artists and creators
  • Small art studios
  • Printmakers and photographers
  • Handmade goods creators
  • Anyone selling art or creative products

How is Artbase different from Etsy?​

FeatureArtbaseEtsy
Your own domainYesNo
Commission rate0.5-2%6.5%+
Own customer dataYesLimited
Listing feesNone$0.20/item
Branding controlFullLimited

Pricing​

How much does Artbase cost?​

PlanMonthlyAnnual
Starter$12/mo$120/yr
Growth$29/mo$290/yr
Pro$79/mo$790/yr

Plus transaction fees based on your plan (0.5-2%).

Is there a free trial?​

Yes. Start with a 7-day guest workspace to explore the platform before subscribing.

Can I change plans anytime?​

Yes. Upgrade instantly, downgrade at the next billing cycle.

Getting Started​

How do I sign up?​

  1. Go to artbase.studio
  2. Click Get Started
  3. Create your account
  4. Set up your storefront

Do I need technical skills?​

No. Artbase is designed to be user-friendly. No coding required.

Can I import from Etsy?​

Yes. Connect your Etsy account to sync products and orders.

Features​

What sales channels are supported?​

  • Your Artbase storefront
  • Artbase Gallery
  • Etsy (sync)
  • Gumroad (sync)

Can I use my own domain?​

Yes. Custom domains are:

  • Included with Pro plan
  • $10/month add-on for other plans

Do you handle taxes?​

Artbase calculates sales tax at checkout. You're responsible for remitting taxes to appropriate authorities.

Security​

Is my data secure?​

Yes. Artbase uses:

  • SSL encryption on all pages
  • Stripe for secure payments
  • Supabase for database security
  • Regular security audits

Who can see my data?​

Only you and your team members can access your Creator Hub. Customer data is private to your organization.

Support​

How do I get help?​

Do you offer onboarding help?​

Pro plan includes dedicated onboarding support. All plans have access to documentation and email support.

More Questions?​